Kelby Zorgdrager

Articles by Kelby

• PSA Software vs a TMS: What a Training Company Actually Needs

  Shopping for PSA software for a training business? Here is where PSA fits, where it doesn't, and why a TMS is usually the answer.

• Running a Training Business in Asana, Monday or Trello: Where Project-Management Tools Break

  Asana, Monday and Trello work for training scheduling up to ~20 sessions a month. Here is where they break for instructor-led delivery.

• Best Training Tracking Software (2026): 10 Tools Ranked, Plus How to Track Training

  The best training tracking software in 2026, ranked: training matrix, expiry reminders, instructor qualifications and audit exports. 10 tools compared.

• Best Training Scheduling Software (2026): 9 Tools Ranked, Including the Ones You Already Use

  Ranked training scheduling software for instructor-led providers: TryTami, Arlo, Administrate, accessplanit, Training Orchestra, and where each fits.

• Training Operations Statistics (2026)

  Training operations statistics for 2026: spend, delivery mix, the staffing bottleneck, and the outsourced provider market — every figure sourced.

• Training Operations Metrics & KPIs That Actually Matter

  The training operations metrics that run a delivery business: utilization, fill rate, margin per session, cost per delivery, on-time rate. Formulas and cadence.

• Free Training Schedule Template (and the 5 Signs You've Outgrown It)

  A complete training schedule template you can build in ten minutes: every column, the supporting tabs, the rules that keep it clean, and when to move off it.

• The Best Customer Training LMS in 2026 (Honest Picks)

  The best customer training LMS platforms in 2026, ranked with honest limitations, plus what makes external training different and where every LMS falls short.

• Training Operations Manager: Role, Skills & Tools

  What a training operations manager does, the skills and tools the role needs, and how it differs from a training coordinator and an L&D manager.

• Instructor Utilization: The Profit Metric Training Companies Ignore

  Instructor utilization is billable delivery hours divided by available capacity. How to calculate it, why spreadsheets hide it, and what changes when you see it

• LXP vs LMS (vs TMS): What's the Difference?

  LXP vs LMS explained: an LMS assigns and tracks content, an LXP helps learners discover it. Neither runs live training delivery. Which one you need, and when.

• The 5:2 Problem: The Skilled Worker Shortage Is a Training Delivery Problem

  BLS data: 5 tradespeople retire per 2 replacements. Closing the gap takes safety and trade skills training at volume: a delivery problem, not a content one.

• How to Build a Customer Education Strategy (2026)

  A five-step customer education strategy: define outcomes, map audiences, choose formats, design delivery, and measure. Build a program that earns budget.

• Every Company Is Becoming a Training Company. Few Are Equipped to Run One.

  Building an internal training academy is the winning talent strategy, but academies inherit training-company operations problems. Why they stall; the fix.

• Running Hundreds of Classes a Month: A Training Logistics Playbook

  Training logistics at scale runs on five systems: one delivery calendar, venue management, a materials pipeline, a reschedule playbook, and automated comms.

• How to Manage Hundreds of Instructors: The Systems Behind Scaled ILT

  Managing hundreds of instructors is a lifecycle problem: sourcing, credentials, availability, pay, and quality. The six systems that make a bench scale.

• Why Training Providers Still Run on Spreadsheets (and What It's Costing Them)

  Spreadsheets are the default way training providers manage classes, until double-bookings, invisible instructor capacity, and revenue leakage cap growth.

• Customer Education Statistics 2026: Sourced Data

  Customer education statistics for 2026: adoption, retention, churn, support, and ROI data (with sources) to build the business case for your program.

• Train the Trainer: How to Build a Program That Scales

  Train the trainer turns experts into instructors so training scales. The model, how to design a program, best practices, and how certification works.

• What Does a Training Coordinator Do?

  What a training coordinator does day to day: scheduling, instructor coordination, registration, tracking, and reporting, and how AI is changing the role.

• How Much Does Training Management Software Cost?

  Training management software costs $300–$3,000+/mo depending on trainers, sessions, and tier. The pricing models, hidden costs, and how to judge ROI.

• How to Create a Corporate Training Program (Step by Step)

  A six-step guide to creating a corporate training program: start from a business outcome, design backwards, deliver well, and measure what changed.

• The Biggest Challenges Facing Training Leaders

  The biggest challenges facing corporate training and L&D leaders right now, and practical ways to get ahead of them.

• How to Start, Scale & Sell a Corporate Training Business

  A founder's guide to building, scaling, and selling a corporate training business, from first clients to a profitable exit.

• How to Manage Instructor-Led Training Operations

  A practical guide to managing instructor-led training operations: scheduling, instructors, logistics, and reporting.

• The Best Online Learning Platforms for Training Teams (2026)

  A practical guide to the best online learning platforms: what each is good at, who they fit, and how to choose for instructor-led and blended programs.

• The Best AI Training Programs for Teams (With Examples)

  How to evaluate AI training for employees: what good corporate AI training programs include, and real examples of programs that work for teams.

• Blended Learning: Models, Examples & How to Build One

  What blended learning is, the core models (rotation, flipped, flex), real examples, and how to combine ILT, VILT, and self-paced into one program.

• The Best Technical Training Programs for Engineering Teams

  How to build (or buy) technical training programs that actually move the needle for engineering teams, with real-world examples.

• Why Corporate Training Is Broken (and How to Fix It)

  A founder's take on why corporate training is broken (academic content, weak measurement, and spreadsheet operations), and the model that fixes it.

• Upskilling Employees: Why It's the #1 Retention Lever

  What upskilling is, why it drives retention, how to build an upskilling program, and how it differs from reskilling your workforce.

• Is Your Training a Cost Center or a Growth Engine?

  How to reframe training from a cost center into a growth engine, and prove its ROI to the rest of the business.

• AI in Learning & Development: How to Help Overwhelmed Teams

  Where AI actually helps learning and development teams today, from coordination to content, and where it still falls short.